Live ETAs can confirm if the driver is held behind and put the answers right in front of you. Relying on phone calls, texts, emails from your drivers can get messy.
When you can view live ETAs from field you gain an understanding on how your driver’s exact location could impact the rest of the day and when arrivals for the rest of the day are projected. GPS lets you view where your driver is at any given moment, but it’s the automated update on arrival time that solves the larger problem. No More Guessing If There Is Traffic or Another Issue Your customers will thank you for the extra level of transparency! You can also choose to send alerts through 3rd party systems (like Twilio) to share important updates like “driver is 15 minutes away”. To help reduce friction and improve the customer experience you can provide an accurate ETA based on GPS location data. It’s safe to say your call volume spikes when your driver is late which means the expectation hasn’t been met and your customers are left in the dark. Providing More Transparency to Your Customers With our GPS tracking service, you can see how long each job actually takes and cut back on over-reporting of hours and unnecessary overtime pay. If you’re relying on manual reporting of job hours, or some other system, human error can cost you a lot of money.
GPS tracking saves business owners money in several different ways, but this is the most obvious one. GPS tracking promotes safer driving behaviors, because your employees will know that this matters to you.Įnsure That Employee Work Hours Are Recorded Correctly Are you certain that your employees never speed or engage in other dangerous driving behaviors in your company vehicles? Even though you’re not the one behind the wheel, you are liable for employee behavior when they’re on the clock and/or using your vehicles. Unfortunately, one major lawsuit can bankrupt the average small or even medium-sized business. This helps you give confident answers to customers and maintain control when you’re not in the office. Because when you have vehicles on the road, it’s vitally important to know your driver’s exact location at any given moment. When you are busy between fielding customer complaints, tracking down requests, and reacting to emergency situations – live tracking can help you manage your day more effectively.įrom day one, you’ll feel empowered with a trusted technology that gives you increased coverage and peace of mind. Transparency is the key to a successful day and if you want to quickly locate your drivers at a moment’s notice, there’s one sure-fire solution – GPS tracking. You can begin to manage your team with confidence and share visibility into your drivers’ locations. When you have live tracking enabled you gain immediate insight into your fleet’s performance. But, you can avoid being left in the dark and prevent your team from answering “I don’t know” to your customers again. The phrase “ignorance is bliss” isn’t an option when you’re managing a team of drivers and scheduling home deliveries.